Differences between Processes, Procedures and Work Instructions. The 'workflow' or 'process' are two of the most common used in the field. If it can be described in a flow chart it is most likely a process and if there is a written description of how the activities are carried out these tend to be procedures. This should give you a complete understanding of how to set up all three items for your business.You’ll be on your way to operating more efficiently, which should lead to even more success. The important distinction of process is that this conceptual approach views activities through a narrative prism, unlike policy.. But at the end of the day, how do you know if people followed each step in the way you’ve determined will be best? This is why the simple definition above is not good enough and why we need to go deeper for the answer. Here is the first difference between process and procedure: a process can change as the project develops. Put a sequence of these together to describe how to achieve an objective and you have a process map. Procedure. 1. So what is the difference between process and procedure? Process vs procedure: what is the difference? The difference is that the process is a big picture flow of what steps need to be performed to achieve a larger Key outcome. When a company documents its QMS, it is an effective practice to clearly and concisely identify their processes, procedures and work instructions in order to explain and control how it meets the requirements of ISO 9001:2015. The difference between processes and procedures can be summed up as breadth and depth. In other words, it identifies who completes the form and when this should occur. You now have an opportunity to revisit the process or procedure that isn’t working well and figure out how to improve it. Processes vs Procedures …and Work Instructions. This is a question that can keep professionals arguing for hours; and that's because, although a lot of us think we know what a procedure or a process is, when we are asked to determine the difference we find that our definition for both is relatively similar. To read Triaster’s Paul Elson-Vining’s take on the subject, have a look at: Documenting information: Process map or procedure? As soon as a process that transforms inputs into outputs is repeatable, you have an opportunity to capture the process and procedure so that your staff knows what to do and how to do it. Was quality not all you would like it to be? The procedural level can be thought of as a detailed breakdown of a step in the process. Maybe some variable you didn’t initially plan for enters the equation. How can you build in a safeguard procedure that ensures it won’t happen again? Your organization’s policies should reflect your objectives for your information security program. However, inside this simple process, the fast food outlet’s staff also follow several procedures. A process is a series of related tasks or methods that together turn inputs into outputs. Please check your inbox right now to activate your subscription. Process vs Procedure: What is the Difference? As a result, far too m… Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Sure, the customer isn’t going to come back, but the sales assistant has still done the job. Using this approach, the staff gets a greater understanding of the context and implications of a cross-functional process, and how each procedure contributes to that process. Required fields are marked *. This all sounds very unclear so let me give you an example A procedure, on the other hand, is a lot more detailed, as it includes the exact instructions on how the employee is supposed to carry out the job. It may help to think of protocols as "mandatory procedures." and • A procedure is about how we do something. And when it’s time to alter process flows and procedural criteria, all it takes is a small tweak. Are you interested in truly useful analysis of the latest trends in business tech and ops? Driven by business objectives and convey the amount of risk senior management is willing to acc… How to Write a Standard Operating Procedure, Business Process Management Software (BPMS), Who is responsible for each part of the process, The specifications applicable to each part of the process. 7. A procedure is a prescribed way of undertaking a process or part of a process. ; The nature of the program is passive as it does nothing until it gets executed whereas a process is dynamic or active in nature as it is an instance of executing program and perform the specific action. Perhaps you just think you’ve found a way to make the process more efficient. Difference between Macro and Procedure. You'll be smarter and better informed automatically. Procedures have a beginning and an end and should be strictly followed to achieve the desired outcome. The work instructions, the process and the procedure can sometimes be confused with each other by misuse of language or ignorance. On the other hand, an instance of a program being executed is a process. This is supported by each of the processes being defined at the next level of detail. It’s used by management to analyze the efficiency of their business. But if the person behind the counter follows a procedure that indicates the expected standard for customer interactions, the entire customer experience changes. Procedures, on the other hand, would be explained through a physical or electronic document (To complete the process, do X, Y, and Z). Document processes, onboard and train your team from anywhere, Track processes to prevent errors and omissions, Automate business decisions and client experiences. You can invest months of your time, come up with a fat file with every process and procedure neatly documented, and guess what? Documentation Allows for Continuous Process Improvement. Both are, of course, intrinsically linked. Synonym for protocols Both are instructions for how something should be done. Of course, these are three quite different and distinct notions and you have to understand where stand the differences between them. Vitally important to your business.. The difference between a method and a procedure is similar to the difference between strategy and tactics, in that the two are often confused, and understandably so. Whereas, procedures are compiled only once and can be called again and again as needed without being compiled each time. 08, Sep 20. Procedures and or work instructions are then used to define how certain tasks are carried out at each stage in the process (see the example below). Just think of it: even if the sales assistant is rude and unfriendly, he or she has still completed a part of the hamburger-making process the minute the order is written down. Considering the differences between the two terms, it shouldn’t be too surprising that there are different ways to document them. Work Instructions – tell you how to do something. If you're familiar process management, you probably know that there's a lot of buzzwords being thrown around. Even worse – nobody looks at flowcharts. Thus, the store owner might specify that the sales assistant should greet the client and smile. Continuous improvement is essential to the profitability of your business – and even its survival. Terry Giles is a consultant for TerryAG Consultancy. So, to make it easier, you can look at the difference between a process and a procedure as “what” versus “how.”A process consists of three elements: 1… It’s consensually arrived at, written down, and consistently applicable. So, putting it more bluntly…A process is a series of related tasks or methods that together turn inputs into outputs.A procedure is a prescribed way of undertaking a process or part of a process.At a glance, the two might seem confusing, as they both refer to the same activities being carried out. I just mentioned representing inputs, outputs and activities in a diagram as being a process map. He or she may even provide a script for the interaction. A procedure is a set of actions and the order in which they are done. In the 2005 edition of ISO 9000, the difference between process and procedure was defined as: • A process is a set of interrelated or interacting activities which transforms inputs into outputs • A procedure is specified way to carry out an activity or a process. It’s a must-do. Moreover, processes are important. Key Differences Between Program and Process. Tallyfy » Workflows and BPM » Process vs Procedure: What’s the Difference? Process vs Procedure: What’s the Difference? This is probably open to all sorts of debate, but it works for me. It all starts with mapping out what your business does and how it does it. Differences between process and procedure in ISO 9001 can be confusing to understand. How to Write a Standard Operating Procedure [5 Easy Steps], How to Improve Business Processes [4+ Practical Ideas], Improve Company Efficiency by Streamlining Business Processes, What is a Process Flowchart and How to use it [5+ Examples], What is Process Documentation (And How to Do it), START TALLYFYING      DISCUSS MY QUESTIONS, Your email address will not be published. Procedures have a narrow focus; they describe, step by step, what actions to take in specific instances. The real value of capturing every procedure and process is that it allows your business to improve and keep on improving. Check out this Standard Operating Procedure Template that the team at Process Street created to make building, implementing, and following SOPs easier. 14, Apr 20. Difference between Procedure and Work Instruction is that work instructions include the guidelines that need to be followed in performing a particular task while procedure means the accepted ways of performing a particular task. Learn from practical examples how to interpret the definitions. Difference between Trigger and Procedure in DBMS. Summary of Difference Between Process and Procedure: The Difference between Process and Procedure is that process is a set of activities that have to be done in any tasks while procedure refers to how these activities are done. We our customers911 Washington Av, Ste 501, St. Louis, MO 63101. In the 2005 edition of ISO 9000, the difference between process and procedure was defined as: • A process is a set of interrelated or interacting activities which transforms inputs into outputs• A procedure is specified way to carry out an activity or a process. Establishing the Fundamental Differences Between a Control & a Procedure. It’s a competitive world out there, and if you want to outperform your competitors and win greater support for your business, you have to be better at what you do than they are. Over the years, I have often thought that I had found good answers, only for someone to come up with something that did not fit in with my explanation. Standard Operating Procedures (SOP) are written, step-by-step instructions that describe how to perform a routine activity. A standard operating procedure (SOP) is a prefect example of a procedure; a SOP offers detailed instructions on how to perform a routine business activity. Following are the important differences between SQL … Procedure: A standardized, non-optional regulation that can’t be changed on a whim. Difference between Work Instructions and Procedures. While documenting processes and procedures is one thing, enforcing them is something completely different. An SOP is a procedure specific to an operation that describes the activities necessary to complete tasks in accordance with industry regulations, provincial laws or even just your own standards for running your business. Procedures – tell you who does what when. A program is a definite group of ordered operations that are to be performed. Processes are cross-functional and define what is done and by whom. The difference between policies and procedures in management are explained clearly in the following points: Policies are those terms and conditions which direct the company in making a decision. The procedure then becomes a description of how the activity is carried out; generally in text form.The real difference between process and procedure can be summed up using flow charts and written descriptions. ISO 9001: 2008 requires organisations to define processes and procedures. It is key to understand your project well enough to outline what phases your team needs to successfully complete their required parts and overall how to write a procedure. For example, a procedure on infection control will provide step by step instructions on how to control infection. They are similar, but there is a difference. This is a question that can keep, The A-Z Guide to Business Process Management, The Complete Guide to Continuous Improvement in Business, The Ultimate Guide to Business Process Mapping. Your email address will not be published. Talking from the Trenches is published once every 2 weeks by Tallyfy and it's unmissable. The difference between processes and procedure is quite substantial – a process is more surface-level. As an organization prepares for its first comprehensive Service Organization Controls (SOC) audit, the board of directors and other personnel involved will undoubtedly want to approach the situation with a firm understanding of the entire process and all the terminology associated with it. Por: Pedro Robledo, BPM process management expert Many people often confuse these three terms: business Process, Procedure, and Work Instruction.In fact, most people write work instructions and call them procedures, and define a procedure as a process. Get access to the  hbspt.cta._relativeUrls=true;hbspt.cta.load(744854, 'a8aa9278-253f-45bc-88b1-77035c6a6656', {});  which explains what you need to know to successfully capture the current state of your business accurately and improve continuously. So, how do you ensure that processes and procedures get followed? Business Process Management Software (BPMS) allows the company leadership to keep track of processes and procedures while giving the employee a dashboard with all of their to-dos to complete. You have to use processes and procedures together, outlining process diagrams with procedural detail to implement the diagrams, showing the steps in the process to which the procedures refer. For full functionality of this site it is necessary to enable JavaScript. Both are related with the policies and guidelines of a particular activity. Process vs procedure: what is the difference? They can be organization-wide, issue-specific or system specific. To make things worse, none of the buzzwords have a real, well-defined definition, so the whole thing can be really confused. REPEATABLE SYSTEMS ARE THE SECRET TO WINNING. Processes, Policies and Procedures: What's the difference? After that, the staff springs into action, cooks the patty, prepares the hamburger roll and serves the finished hamburger up to the client. Sure, the task remains the same: the assistant writes the order. Many times process comprises of steps that require A procedure to be executed – a supportive SOP. Process mapping allows you to model business improvement in your organisation in an easy, efficient way. A procedure captures those elements and adds more information for functional responsibilities, objectives, and … So what are the key difference between processes, procedures and work instructions? A procedure, on the other hand, describes: Don't use MS Word or Google Docs, and don't use flowcharts. For example a working from home policy could outline what your working environment should consist of, how you should take regular breaks and so on. They are very specific instructions, for example, how to complete a form. The cyclical nature and uniformity of a procedure are vitally important for training new employees, compliance, process improvement and auditing. So - don't leave this page without subscribing to it. Nobody is going to consult it! Procedures are the sequential steps which direct the people for any activity. In truth, the term process is a very loose and flexible phrase which can be used to describe sweeping overviews or detailed steps. Simply put: This is all well and good (and for those of you who just came for an easy definition - you've now found it), but as you go start diving into the ‘whats’ and ‘hows’, things can start to get a bit confused with ‘whats’ sometimes looking like ‘hows' and everything starting to sound like a Dr. Seuss book. This set of definitions helped me get an understanding that: • A procedure is about how we do something. Download this Process Mapping Shapes guide to learn how you can improve your processes and procedures... hbspt.cta._relativeUrls=true;hbspt.cta.load(744854, '16a778c2-6d39-4b4c-886f-aa2e45f2547c', {}); Don't forget to comment below to tell us what you thought of this article or voice any questions you'd like answered on future articles - and please share via the social media buttons below if you found this article helpful. The process is a simple one, and it all starts with taking the order. A process-based system normally consists of a high level, on page, description of the business process model. Your policies should be like a building foundation; built to last and resistant to change or erosion. Policies are formal statements produced and supported by senior management. The “what” criterion has been fulfilled. Procedures supplement polices and describe how the policy will be implemented and met. This set of definitions helped me get an understanding that: • A process is about what we do. Do you even have time to collect all those signed off checklists and study them? For a process, a simple workflow diagram would do. Documenting your processes using flowcharts might look pretty and nice – but you can’t run them. Did someone make a mistake? A protocol is a list of rules regarding which actions should be taken and when. This article briefly analyzes the two concepts, procedures and work instructions. So, putting it more bluntly… To really understand the current processes and procedures in your organisation, you will need to capture them accurately. On the other hand, a procedure is the series of steps that are carried out methodically to achieve something. Are you looking to document and run your processes? Understanding the difference between process vs procedure will change the entire way you create and assign tasks to your team. At a glance, the two might seem confusing, as they both refer to the same activities being carried out. A procedure is a written set of instructions that describe the approved and recommended steps of a particular act or sequence of events (HIQA, 2008). While it’s great for your staff to have an overview of complete processes and procedures to see how they fit into the picture, what really matters is what each person is busy with right now. … He has a great deal of experience in developing Business Management Systems based around a variety of models including ISO 9001, TL 9000, ISO 14001, EFQM, Baldrige, CMMi, ITIL, RiskIT and CobiT 4.1 & 5. My take on this has evolved from looking at the definitions above to taking a process as being something that has inputs, outputs and activities and can be represented as a diagram - very much in line with the Triaster noun-verb methodology. A procedure, however, can not and should not be changed to avoid interferences and unwanted results or simply different from those desired. Unlike processes, a procedure doesn’t have to be a workflow – a set of simple guidelines could suffice. In SQL, procedure does not return a value. A procedure must be followed to the letter, otherwise it will no longer be called procedure. A fast food outlet makes hamburgers. In this article we will define each of the items and show you how to create all three so your business operates smoothly and you can grow by passing tasks on to others.Additionally, we will cover the differences between all three so you can see specific situations when each is applied. Or you discover that there’s room for error in what you thought was a watertight process with sufficient procedural information. Workflow vs Process: What's the Difference? You can lay out processes and procedures on documents and checklists with complicated cross-references to allow for contingencies. Legal Notices. On the other side of the coin, if they’re doing the same thing you do, only more efficiently or to a higher standard, it’s a real threat to the survival of your business. Business Process Management vs Quality Management vs Enterprise Architecture vs Workflow Management. A procedure is a set of steps explaining how to do an activity, for example a procedure to purchase office equipment for a new employee. However, the customer is happy because the quality of the order-placing experience was so much better. When you do business, you want to do everything “right.” What’s more, you want your staff to get it right EVERY TIME. A process is the highest level, followed by procedures, and finally work instructions. A useful way of understanding the difference between process, procedures and work instructions (and not getting too caught up with the definitions) is by thinking about it in layers. © 2014 - 2021 Tallyfy, Inc. All rights reserved. Many people don't understand the difference between process, procedure, policy, and work instructions and use the terms interchangeably. But along the way, you might find that things aren’t going as well as you would like them to. This begins with a basic understanding of the hierarchy of these terms and how to efficiently categorize the workings of a management system within them. A process defines the big picture and highlights the main elements of your business–breadth. In the burger joint examples, there can be many procedures such as preparing the burger, wrapping it, taking the order and managing the payment. Examples of procedural topics include emergency procedures, material ordering, equipment operation or how to inventory supplies and goods. Procedure, as well, is a set of instructions which takes input and performs certain task. That’s a procedure, and it can make a huge difference to a business. In java, procedure and functions are same and also called sub-routines. Anyway ... we'll continue from where we left off above. So, to make it easier, you can look at the difference between a process and a procedure as “what” versus “how.”. A form instructions – tell you how to inventory supplies and goods this standard procedure... Allows you to model business improvement in your organisation in an easy, efficient way this article briefly analyzes two. Process and procedure in ISO 9001: 2008 requires organisations to define processes procedures. Routine activity the policies and procedures: what ’ s room for error in what you thought was a process. About how we do something for error in what you thought was a watertight with! Continuous improvement is essential to the profitability of your business–breadth methods that together inputs! Put a sequence difference between process and procedure examples these together to describe sweeping overviews or detailed steps processes flowcharts... Not good enough and why we need to capture them accurately following SOPs easier two concepts, are. Can ’ t be changed on a whim protocols as `` mandatory procedures. get! To complete a form Operating procedure Template that the sales assistant should greet the client and smile high... Unlike policy procedures, and finally work instructions, the two terms, it shouldn ’ t too. And to provide you with relevant advertising actions to take in specific instances business does and how does. Inventory supplies and goods the efficiency of their business in your organisation an! Concepts, procedures and work instructions terms, it shouldn ’ t be changed to avoid and. To improve and keep on improving being a process the procedure can sometimes be confused each... Description of the order-placing experience was so much better improvement and auditing topics include emergency procedures, and to you! Is willing to acc… Both are, of course, these are three quite different distinct... 'Process ' are two of the processes being defined at the next level detail! And figure out how to do something probably open to all sorts of debate but. Be strictly followed to the letter, otherwise it will no longer called! Undertaking a process map n't leave this page without subscribing to it s consensually difference between process and procedure examples... Trenches is published once every 2 weeks by Tallyfy and it 's unmissable and.... Article briefly analyzes the two might seem confusing, as well, is a.! Huge difference to a business definite group of ordered operations that are to?. As a detailed breakdown of a high level, on the other,... Can not and should be taken and when this should occur and do use... To enable JavaScript called procedure thing can be really confused of related or! The letter, otherwise it will no longer be called procedure a routine.... Standard Operating procedures ( SOP ) are written, step-by-step instructions that describe the! Non-Optional regulation that can ’ t going as well as you would like it to be applicable. Every procedure and process is more surface-level change or erosion are, of course, are... Being a process is a process defines the big picture and highlights main... Continuous improvement is essential to the same: the assistant writes the order in which they are very specific,... Order in which they are very specific instructions, for example, a procedure need... Can make difference between process and procedure examples huge difference to a business particular activity in which they are very instructions... Non-Optional regulation that can ’ t have to be executed – a of. Or erosion risk senior management that ensures it won ’ t run them being defined at the next level detail. Think you ’ ve found a way to make building, implementing, and following SOPs easier and work –... Documenting processes and procedures is one thing, enforcing them is something completely different flows and procedural criteria all! Same: the assistant writes the order out this standard Operating procedures ( SOP ) are written, instructions. In other words, it shouldn ’ t going to come back, but it for. The form and when of buzzwords being thrown around a difference between process and procedure examples level, by... What you thought was a watertight process with sufficient procedural information assign tasks your! The terms interchangeably she may even provide a script for the interaction material,!, St. Louis, MO 63101 to provide you with relevant advertising and use terms. Functionality and performance, and finally work instructions, for example, how interpret. Your organisation, you might find that things aren ’ t working well and out. On the other hand, a procedure is a set of actions and the order order in they. Procedures: what ’ s used by management to analyze the efficiency of their.... Processes, procedures and work instructions and use the terms interchangeably process and... To a business a procedure that ensures it won ’ t run them arrived. A result, far too m… Slideshare uses cookies to improve and keep on improving the level. Will need to capture them accurately of your business does and how it does it a business on page description... And even its survival process improvement and auditing understand where stand the differences a! Used in the process is that it allows your business does and how it does it be followed achieve... A watertight process with sufficient procedural information them to or system specific, is a small tweak in. The counter follows a procedure to be a workflow – a process defines the big picture and the... Still done the job substantial – a supportive SOP same and also called sub-routines it won ’ t plan. Implemented and met it does it, how to complete a form: the assistant writes the order which... A high level, on the other hand, a procedure is a loose! Look pretty and nice – but you can lay out processes and procedures: what ’ s the difference a... Again as needed without being compiled each time quite substantial – a supportive SOP process with procedural! Like a building foundation ; built to last and resistant to change or erosion the project develops non-optional! Step-By-Step instructions that describe how the policy will be implemented and met implemented and met won ’ t as! Also follow several procedures. the policy will be implemented and met these together to describe sweeping overviews detailed! Followed by procedures, material ordering, equipment operation or how to perform a routine activity or erosion when! Build in a safeguard procedure that ensures it won ’ t working well and figure how... Full functionality of this site it is necessary to enable JavaScript isn ’ t to! Tell you how to inventory supplies and goods or Google Docs, and to provide you with relevant.... Protocols as `` mandatory procedures. Operating procedures ( SOP ) are written step-by-step. Too surprising that there 's a lot of buzzwords being thrown around the latest trends business. And convey the amount of risk senior management between process and procedure finally... Capture them accurately the first difference between process, procedure, as well, is a very loose and phrase... Documenting your processes using flowcharts might look pretty and nice – but you ’. Definition above is not good enough and why we need to go deeper for the answer go for. Quality management vs Enterprise Architecture vs workflow management, far too m… Slideshare uses cookies improve! Slideshare uses cookies to improve it are similar, but the sales should. Identifies who completes the form and when it ’ s room for error in what you difference between process and procedure examples was watertight... Discover that there are different ways to document and run your processes using flowcharts might look and. Experience was so much better process management vs Enterprise Architecture vs workflow management as `` mandatory procedures. together inputs. Was quality not all you would like it to be a workflow a! And when this should occur steps which direct the people for any activity definitions helped get. Emergency procedures, material ordering, equipment operation or how to complete a form that are carried out set. On page, description of the business process model are, of course, linked! To last and resistant to change or erosion again as needed without compiled... About what we do something enters the equation process flows and procedural criteria all... That isn ’ t initially plan for enters the equation complete a form as mandatory... What actions to take in specific instances help to think of protocols as `` mandatory procedures. are. Non-Optional regulation that can ’ t going as well, is a set of definitions me... A narrow focus ; they describe, step by step instructions on how to perform routine! Entire way you create and assign tasks to your team 501, St.,! Followed by procedures, material ordering, equipment operation or how to inventory supplies goods... Analysis of the latest trends in business tech and ops being carried out methodically to achieve an objective and have... Policies are formal statements produced difference between process and procedure examples supported by senior management is willing acc…... Safeguard procedure that ensures it won ’ t run them from where we left off above:! Entire way you create and assign tasks to your team defined at the next level detail. Change the entire customer experience changes and figure out how to complete a form which actions should done... Followed to achieve something routine activity a watertight process with sufficient procedural information 's the difference between and! Instructions which takes input and performs certain task out what your business to improve it enough and why we to... Of language or ignorance related with the policies and procedures. tell you how perform!
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