That just makes me feel like I’m getting screwed and then having my face rubbed in it, the opposite of satisfying. Also I've already told you a video wouldn't reveal anything more than I've already told you, the problem isn't external.All you've done is repeat yourself, I can get my money back via the bank, it's completely up to you. purchased many items from them before. Avoid buying anything from them at all costs. New product was shipped quickly and received in time for my client. It is coupled to an acrylic reservoir with integrated RGB lighting and aims to offer value for money to those wanting a more minimalist, classic reservoir. From my experience EK offers a superior component. After a mix-up in shipping addresses, EK customer support was superb. Thank you for all you do and have done for me, I know this won’t be my last water cooled loop and especially wont be my last time shopping at EK. Don’t make it my problem to figure out how to get you to solve my problem! You must have JavaScript enabled in your browser to utilize the functionality of this website. When I finally did get my order, I was sent a defective block, which fortunately I happened to notice before installing it, but not before I had already finished tearing down my 3090. That’s just basic customer service, you need to transfer me, and tell me you’ve done so, so I know this process is moving ahead. Thank you ekwb team. My experience so far has been fantastic! Only logged in customers who have purchased this product may write a review. The Performance 280 and 360 kits both use a Xylem D5 type pump matched to EK's XRES 140 Revo reservoir. I contacted support and had the pleasure of working with Klemen Grčar in support. contacted wk support who basically said they could send out a replacement screw. Hi, sorry for the late answer, but better late than never right? All new Flat (FLT) series EK-Quantum Volume FLT reservoir units! expensive item. the forth jamed after 4 turns. We want to thank you for considering EK as your cooling solutions provider. This is where EK’s true unhelpfulness manifested again. Because of this I now had multiple orders floating around and multiple shipping charges to go with it! There are no reviews yet. So again I had to ask for communication on when my spacer shipped, and I also had to ask for the refund I was promised. Each unit is featuring standard 120mm fan mounting holes for maximum flexibility during the installation. :P. I very much appreciate the effort made for a small request as this. Reviews . Find helpful customer reviews and review ratings for EKWB EK-Quantum Kinetic FLT 120 Pump/Reservoir Combo, D5 PWM, D-RGB, Plexi at Amazon.com. JavaScript seems to be disabled in your browser. Their customer service is quick and insightful. Now I have ordered directly from EKWB some products and the experience I had with their customer support and order handling was great. I still can’t use it, and don’t know when that will change, which is just stacks on stacks of dissatisfaction for me. I had a problem with a pump that was solved very well by ekwb, iam a very happy customer. I found out it would cost me $11 to buy this rubber spacer. *********Reply 1There is nothing in consumer law that says I need to provide a video to EKWB in order to get faulty goods replaced. They made everything easy, and we're exceptionally helpful when contacted through customer support. EK-Quantum Volume FLT reservoirs are a premium line of flat stand-alone reservoirs made of quality acrylic with the addition of metal-made accent pieces. All new Flat (FLT) series EK-Quantum Kinetic FLT D5 pump-reservoir units! Will buy from EKWB again. 2 years ago. Sign up for EK Newsletter to receive updates on the latest product releases, best deals, and promotions. EK-Quantum Kinetic FLT D5 series pump-reservoir units are equipped with genuine D5 pumps, made in Europe, which are capable of delivering flow rates of 1500 liters per hour with a maximum head pressure up to 3.9 meters! Each reservoir is featuring standard 120mm fan mounting holes for maximum flexibility during the installation. © 2021 Trustpilot, Inc. All rights reserved. As a result the PWM ramp-up control, duty-cycle operation and feedback are now identical to that of the DDC type pump. Using since years EKWB products and so far I have never been disappointed by their products. If for any reason you are not satisfied or need help with anything at all, please let us know. It's merely a mechanism for you to deny people their consumer rights.You're trying to shift the blame on to me, the customer, when you've provided a faulty unit and will not replace itAs I have previously said, provide an RMA as you are required to do by law or I will get my credit card company to request a chargeback. recently bought a quantum rog crosshair viii monoblock. There was one downside though which ultimately lead me to here to post this review. You could turn into a real water head. I may be the odd one out here, but my experience with EK has been one of the most frustrating customer experiences in my life. The new Kinetic combo units are part of the EK Quantum Line of products and come with sophisticated addressable D-RGB lighting implementation and a genuine D5 pump! it seems it was mis-aligned in manufacturing. due to lack of mouting pressure was not able to cool my cpu. … Great Service :]I had placed 2 separate as soon as items were coming into stock. Reservoir sits over my 1080 Ti Strix and the leak experience sit at the pcie power plug. The new EK X3 reservoir is very much a refinement of EK’s design as well as an opportunity to integrate the “CSQ” style into the complete product line. I ordered almost two weeks ago, all items are in stock the whole time, yet no shipment or contact at all. |  If for any reason you are not satisfied or need help with anything at all, please let us know. I think the very least EK could do would be to sharply discount my last major purchase from them, and send me my spacer quickly and for free. Never had an issue with all my 6 custom loop that I had built using ek res in the past. EK-Quantum Kinetic FLT DDC series pump-reservoir units are equipped with genuine DDC 3.25 pumps, made in Europe, which are capable of delivering flow rates of 1000 liters per hour with a maximum head pressure up to 5.2 meters! You've sold me a faulty unit, you're refusing to replace it.A video won't show you any additional information that I haven't already provided. The new flat-shaped pump-reservoir units are to revolutionize the way you were thinking about combo units and loop building. It’s not that their products aren’t good, it’s that I still can’t use them and I don’t know when I’ll ever get to. EK Waterblocks (EKWB, or just EK) really needs no introduction in the water cooling world. expensive motherboard. EK are refusing to accept the unit back for a replacement. First time customer. Please check your email and confirm your email address. Technical support responds quickly. 0 item. Since 120mm fan mounting patterns are the most dominant mounting options inside PC cases these days, these new EK-Quantum Volume FLT reservoirs will allow greater flexibility for installation since they don't require drilling of new mounting holes on your case. The reservoir is equipped […] EK offers a configurator tool on their site which will spec out a loop piece by piece based on your own preferences and your rig specs, it’s super awesome and convenient for those of us starting our first journey into water cooling. My first attempt went poorly because I improperly applied conductive thermal paste and bricked my motherboard, cpu, and gpu. Since 120mm fan mounting patterns are the most dominant mounting options inside PC cases these days, these new Kinetic FLT D5 combo units will allow greater flexibility for installation since they don't require drilling of new mounting holes on your case. making it impossible to tighten or remove. meanwhile, my emails to them go unanswered. This was my first Water Cooled Custom Loop experience, I’ve always dabbled around the idea of water cooling and finally decided to do it as my overclocks on air just wouldn’t cut it anymore. You have no items in your shopping cart. I will continue to use EK not only because of their excellent product but also because of their top notch service!Customer Service5/5Samo from support7/5. The pump is rated for up to 1500 liters per hour, 4800 RPM, and a … Each unit is featuring standard 120mm fan mounting holes for maximum flexibility during the installation. Really great support and customer service. This product is compatible with any EK-D5 pump top and pump reservoir combo unit. To learn more about our Cookie Policy and how to manage cookies. Questions are resolved in favor of the buyer, which motivates to buy from EKWB again! Great company! The Quantum FLT D-RGB reservoirs … EK-Quantum Kinetic TBE 300 D5 PWM D-RGB - Acetal EK-Quantum Kinetic TBE D5 combo unit is the revolution of the most popular pump-reservoir assembly design on the market. Great service! My review sample was not supplied with the 9mm allen key which is used for loosening or tightening the port extenders as we will see later. The EK-RES X3 reservoir from EK CSQ design line is an improved version of renown EK-Multioption RES X2 reservoirs released three years ago. However, he didn’t give me any way of contacting this other department! For this preview we will be comparing the X3 400mm Basic reservoir with the older X2 400mm basic/advanced reservoir. Friendly, quick and efficient. pump) is a value-oriented water cooling pump-reservoir combo. most have been fine. All new Flat (FLT) series EK-Quantum Kinetic FLT D5 pump-reservoir units! Powerful pump: EKWB EK-XRES 140 Revo Staff Favorite This pump and reservoir combo from EKWB is a popular option for custom water cooling … EK-CoolStream SE is a slim, high-performance computer liquid cooling radiator which combines EK’s unique CSQ design with latest radiator core engine. After countless searching on the web and ironically enough, finding articles on EK’s site about adding a drain tube and how important it is when doing maintenance, the configurator never offered one in the build it spat out which lead me to go buy some more items to make a drain area for the system, while doing that I noticed some of the original blocks I wanted for my 3090 came back in stock too which I also ordered with my new drain setup.

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