Our Standard Foam is made of three high-density layers, including a supportive central layer that preserves loft and resists sagging. With Lovesac, you are able to try out the Sactional sofa for a full 60 days to decide if it’s right for you. Please contact us with additional questions. A: Sactional Seats and Sides are shipped in separate boxes, designed to maximize shipping efficiency. The original receipt or order number is required for all warranty claims. The Sactionals patented interlocking system requires no tools. Your Sac Cover will be shipped separately. Lovesac has a free 60-day trial period for its Sactional couches. A: All Sac and Sactionals Inserts meet the California fire rating TB117-2013 for home furnishings fire retardants, as displayed on the law label sewn into the inner liner that says "Do Not Remove". Instead, just spot treat any dirt or stains and allow it to air dry. Slip the laces through the loops and tie tightly. The process took 4 days. The trade discount is not redeemable for cash. A: Please contact the Customer Love Team. If you don’t have this handy, please put the full name that’s on the order/receipt. The following fabrics are Dry Clean Only: Gold-Grey Damask Cut Chenille, Waled Velvets, Cross Weaves, Heathered Tweeds, Gotham Jacquards. If you can’t find a tag, visit our fabric guide for care instructions. But if you'd like to make a return for any reason, you can return it by contacting Customer Love to coordinate your return authorization. Write a short description of the issue(s). Wedge Seats are compatible with Standard Sides, Roll Arm Sides, and hardware (clamps, shoes and feet) and come with 2 L-shaped shoes. Please allow 14 business days to process the refund via corporate check. You can add more Seats and Sides as your needs and budget change. Posting id: 551544586. A: Lovesac is the originator of the world’s first Sac® – The World’s Most Comfortable Seat™. Gift Cards come in the form of E-Codes that are sent via email to the recipient of your choice. Shop for Footsacs here. Please note that the Lovesac Warranty does not cover accessories, commercial/rental use, pet damage, color fading, failure to follow washing instructions, or damage due to burns, odors, mold, ink stains, water/fire, natural disaster, or bodily fluids. Boxes of Durafoam® for purchase are limited to 2 per customer. To request a one-time price adjustment, please visit your local Lovesac showroom or contact Customer Love. Remove the Cover from its box or bag. Sales tax exemption is applicable only in the US and to those who have a valid reseller’s license or tax identification number. Products are guaranteed against all manufacturer defects. It may take up to a week for your Sac to reach full size, but when it does, fluff the Sac insert for a few minutes and put the Sac Cover on. We recommend that you bring your Outdoor Sactionals Cushions inside during inclement weather or when not in use, as exposure to prolonged sunlight may cause fading. To be tax exempt at Lovesac store locations, a copy of the corresponding Tax-Exempt Certificate must be included in the application. Seat Frames and Sides are guaranteed for life, so instead of spending on replacement couches, you can invest in more of these durable pieces to create bigger configurations. Most Sacs and Sac Covers have tie loops, making it easy to correctly position your Sac cover and keep it in place. Shop Throw Pillows here. This is provided free of charge by calling our service line at 888-636-1223. Choose from 6 sizes and 2 shapes. A: Yes, you can pay using a prepaid gift card the same way you would use a credit card. Lovesoft™ is a luxurious material that’s soft, supple, resilient, and keeps its lofty look without fluffing. A: Get a Shrink Kit. Start turning the Cover right side out and work the Sac Insert corners into the corners of the Cover. Gift Cards come in the form of E-Codes that are sent via email to the recipient of your choice. COVID update: Lovesac has updated their hours and services. If you paid in a showroom with cash, refunds will be issued via a corporate check sent to the shipping address on file. Hi Lovelies! JavaScript seems to be disabled in your browser. Find a showroom. Products used for commercial purposes are not covered under warranty. Misuse of membership privileges may result in membership termination. If you would like to purchase Durafoam®, you must have the original proof of your Sac Insert purchase. Footsacs are available in a variety of textures and colors. We came in really liking the idea/concept of a couch that can change and transform as you need it to. A: Please contact us via email at customerlove@lovesac.com. 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