Mice with USB charger ports and non-rechargeable batteries sometimes appear to fail without warning when charge levels decline too much. According to some Windows users who have encountered his issues in the past, they were able to use both the mouse and keyboard in Safe Mode. Please refer to Replace Mouse Sensor to fix it. If it is not on, your mouse is not turned on. After that please make sure your bluetooth is turned on Disable an integrated trackpad. Please refer to the Replacing Mouse Buttons guide to solve your problem. Interference between the mouse and the work surface. No worries, please refer to the guide replace the DPI button to replace it. Sometimes the mouse buttons cannot be clicked or they are difficult to click. This is usually fixed by restarting your computer. This makes the interaction between the mouse and the computer very hard. Connect the mouse directly to the USB port. If the problem continues to occur, go to the next method. Lastly, your USB connector might be faulty. I appreciate your assistance. Hello, The mouse for my iMac is not working. Today, my Apple Magic Keyboard 2’s special function keys were suddenly stopped functioning. Here's an easy fix that may get your Apple Magic Mouse working again! The light that emits the red glow is called an LED, refer to the guide replace the LED for more information. Get Magic Keyboards, trackpads and mice for Mac. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. Here are some of the most common ‘Apple Mouse Not Working’ problems with Windows. ; Make sure that the device's power switch is in the ON position. Unless your mouse suffers a hardware failure—by getting dunked with coffee or being batted off the side of your desk by a bored cat—odds are good that any performance glitches you see in that device are easily corrected within your operating system's core settings utility. Now, both the Tecknet mouse and the Anker mouse are both connected to the same receiver. If you use a multi-card reader or an external USB hub, there may be a problem with that device instead of the mouse or USB port. While the first-generation Magic Mouse had a strange battery-related Bluetooth issue, both the first- and second-generation Magic Mouse can suffer from conventional Bluetooth problems, including having the connection suddenly stop working or be intermittent or having the Magic Mouse show up in the Bluetooth device list but not … Anything that obstructs the laser (like paper, tape, etc.) After all of the above steps under 'The Scroll Wheel Is Not Working', and your scroll wheel is not working, you have to replace the scroll wheel to get it working again. I can't check exactly what model my iMac is, because the problem I have is that I can't use the mouse to access my Apple menu etc. I'm not interested in using a paid utility to get what should be a rather simple function to work within Win10. iPadOS doesn't support scrolling or other gestures with Apple Magic Mouse … After restarting the computer, and the mouse buttons are not clicking efficiently, continue to the next step. The literal mouse buttons are generally the problem. An internal trackpad may conflict with, or override, an external mouse. Inspect the mouse for hardware damage. It can also make the mouse hard to move around. Your mouse doesn't scroll up or down or side to side. With a little tweaking, it's possible to link this rechargeable accessory with Windows 10. I have found removing the batteries and putting them back in fixes the problem. On the Magic Mouse 2, green coloring is visible beneath the switch. 2. Sometimes the scroll wheel could be dirty! It has three settings: slow, medium, and fast. After restarting the computer, and the DPI button is still not working, continue to the next step. Seems to be a common issue! My Anker mouse was somehow randomly re-assigned to a different Tecknet mouse that I use on a different computer. The button's function is to change the sensitivity of the mouse with reference to its movement on the screen. Your mouse doesn't scroll up or down or side to side. Replace the batteries. Hello, I have a fairly new Dell XPS laptop running Windows 10. Is it … Follow these steps to set up your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, or Magic Trackpad 2: Connect a Lightning to USB Cable 1 or a USB-C to Lightning Cable to the Lightning port on the device 2 and connect the other end of the cable to your Mac. I'm generally a Mac user and love Magic Mouse 2. I am trying to install the standard Apple wired keyboard. Most problems can be solved by restarting your computer. diagnose your device's issues. Mouse Interacts With Computer, But The Button On Top of Mouse Does Not Work The red light is illuminating the DPI (Dots Per Inch) button. Reply. Most desktop computers offer ports on the front and back of the computer, so try all of the ports before jumping to a different step. Believe it or not, our free, daily newsletter can help you use tech better and declutter your inbox. Sometimes the problem with the mouse is it is dirty. You should not worry, they can be replaced! After restarting the computer, and the scroll wheel is still not working, continue to the next step. Most problems can be solved by restarting your computer. My mouse can successfully connect to a computer and interact with the icons on the screen but the red light is not emitting from the clear button on the top of the mouse. I tried several new batteries and it still won't work. Cursor - 7X. Graphical user interfaces are optimized for mouse input and are hard to use without a functional mouse. While you're cleaning the mouse, make sure there is nothing covering the laser on the bottom of the mouse. Likewise, verify the batteries are properly installed. Score 13. and I don't know how to access those menus through keyboard-only. Similarly, plug the mouse into its charger for 30 minutes to let it get enough juice to connect. The button's function is to change the sensitivity of the mouse with reference to its movement on the screen. Clean the mouse. To clean your mouse, take a q-tip and scrub along the bottom of the mouse until it is free of debris. Most problems can be solved by restarting your computer. Many can't. Troubleshooting Using Safe Mode. It could also be the case that the plug partially unseated. If that does not work, try cleaning the USB ports. I restored the whole computer to factory but that didn't help.. which is weird.. After restarting the computer, and the red light is still not showing, continue to the next step. No idea what the issue was, but a clean boot worked for me! ... Rebooted, mouse back as a mouse, then reconfigured all services back in, reboot again then voila - Mouse still working as a mouse. You should update the macOS on your MacBook Pro to see if that’s the case for you. If you're pairing with Apple Magic Mouse or Magic Trackpad and you're asked to provide a code, use 0000 (four zeros). Since a week the mouse does not switch ON consistently, it does not show the green light at all. Do not worry, this can be replaced! But any other device works just fine.. Ensure that it's flipped up and that the space behind the switch is green. Plug the mouse directly into the computer to see if the problem clears. If you're having trouble connecting your accessory, try these tips. By using Lifewire, you accept our, How to Fix a PC or Laptop Mouse That's Not Working, Mouse Wheel Not Scrolling? In this short tutorial, you learn how to re-connect your apple wireless mouse/keyboard! Get the Latest Tech News Delivered Every Day. Verify that there is no connection problem. The Apple Magic Mouse is a multi-touch mouse manufactured and sold by Apple Inc. After so much use, the mouse buttons tend to lose their ability to work. How to Fix a PC or Laptop Mouse That's Not Working . Dhruv Vishwakarma - Lisa Johnston is a former Lifewire writer and an editor who covers computer peripherals and other consumer electronics since 2004. Your keyboard may not be working because your operating system is not up to date. Most problems can be solved by restarting your computer. Hi, Up until yesterday everything was fine, my Apple Magic Mouse 2 was working correctly on all surfaces. Is there a way to fix it. Accessibility, Troubleshooting Anker 2.4G Wireless Mouse, Mouse Interacts With Computer, But The Red Light Is Not Showing Or Blinking, Mouse Interacts With Computer, But The Button On Top of Mouse Does Not Work. The dirt it picks up after use can block the sensor on the bottom of the mouse. To do so, lightly rub a q-tip around the entrance of the chip. Shop sensor switches and keyboard cases for your Mac. Check the status of your Wireless Mouse Batteries and replace them if required if its falls below a certain level, the mouse will stop working. Try a different USB port. Michael - Use the mouse on an appropriate surface. After working fine on Windows 7pro now that i am on Windows 10 pro the scroll function doesn't work only the click and point. If alkaline batteries are used in the device, the device should not be recharged. This can be replaced as well by buying a new chip. The keys for volume, brightness, play/pause, would not work. I tried other mouse, not working either with light on.. If restarting your computer does not help, you might have a dead battery. Here's How to Fix It, How to Connect a Wireless Mouse to a Chromebook, How to Fix It When Your Mouse Scroll Is Not Working, What to Know Before Buying a Computer Mouse, An Easy Fix for a Magic Mouse Tracking Problem, How to a Use a Keyboard and Mouse on Xbox One, How to Fix it When A New Hard Drive Is Not Showing Up in Windows, How to Use a Multi-Button Mouse with Your Mac, How to Fix Magic Mouse Disconnect Problems, How to Fix a Magic Mouse Tracking Problem, Configure Your Mac's Trackpad to Meet Your Needs, How to Use the Virtual Trackpad on the iPad, check the manufacturer's website to see if a driver is required. No red light. To replace the battery, please refer to the repair guide Replacing the Battery. Operating system glitches or misconfigurations. Tried different ports but not working.. Apple Magic Mouse/Bluetooth Mouse Scroll Not Working Windows 10 I am having issues using ANY Bluetooth mouse on recently installed Windows 10. There should be a red light emitting from a clear button located on the top of the mouse. The flashing red light condition can also occur if the spring that holds the battery is loose and does not hold the battery securely. Sign up now! I have the same problem, did you find the solution? Since several factors could be at the root of a mouse failing to work properly, troubleshooting the problem is the best way to make it work once more. Hope this helps! Sometimes my mouse,a Nexxtech/Liberty Wireless Mouse,will not respond at all. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. Then if there is any system update available, click UPDATE next to this update. A cracked housing, a missing ball, sticky or silent clicking of the finger switches, or a failure of the optical sensor to glow suggest that the device is damaged. On the Magic Mouse, the green LED briefly lights up. Question - My computer mouse is not working. On most mouse’s this is indicated by a red light, however if there is no red light, or any other indication; replace the batteries. If it doesn't work, make sure that the LED is actually lighted using a infrared camera and also, it has to be very bright, some older less powered LED's wouldn't work with the mouse. Try these steps, organized in order of most-common and easiest to most intensive. Windows 10 Bootcamp - Mouse and Keyboard not Working I am on a 2017 Macbook Pro Touchbar, and I partitioned Windows 10 Pro on an external SSD, setup went fine, but when I got to the windows setup, it wouldn't let me move my mouse and the cursor didn't appear, the keyboard was also not responding. These files are usually free. But, back home it stopped working again. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. If your laptop supports an internal trackpad, disable it through your operating system's settings utility. Some optical mice, for example, cannot track movement on shiny surfaces or surfaces with either very dark or very light colors. (Magic Mouse with batteries) If your mouse won't do something that the manufacturer promised it would do (side-to-side scrolling, for example), check the manufacturer's website to see if a driver is required. When you plug the USB into your computer, the computer quickly downloads the driver specific to your mouse. It was announced and sold for the first time on October 20, 2009. Part 2: Apple Mouse Not Working on Windows. Apple Mac Magic Mouse won't come on? The Magic Mouse 2 can easily go from box to computer desk when paired with a Mac, but it is not limited to Apple products. Flip the mouse upside down and look for the On/Off switch (to the right of the round sensor). Some mice can be used on (almost) any kind of surface. Sometimes all you need to do is re-download the driver which can be done by following this link: Re-download My Driver and clicking 'Driver' under downloads. All mouses have different identities which are called 'Drivers'. If there isn't enough power circulating the mouse due to corrosion of the terminals, some features or normal behavior may diminish. Unfortunately, scrolling does not work after installing the recommended driver (AppleWirelessMouse64 from bootcamp5.1.5769). My mouse does not move on the screen when I physically move the mouse around. If it is, reassemble and enjoy your silent IR mouse!. It's not uncommon for Bluetooth devices to either lose pairing status or to be forgotten by the computer if a different Bluetooth mouse is paired with it. Use our Anker 2.4G Wireless Mouse troubleshooting guide to If you can't use your mouse to scroll through a … To update your system: 1) Click App Store. Suddenly, the Magic mouse has stopped working on most regular surfaces and almost all fabrics (moving the mouse may move the cursor a little bit on these surfaces). Removing the battery for at least 5 seconds resolved this issue for me. There might be a problem with the one you're using, so unplug the mouse or the receiver and try an alternate USB port. Method 7: Check the connection. Study your device's limitations—it may require a mouse pad, especially if you're using an older mouse. Buy online with fast, free shipping. Given how inexpensive most mice are, hardware damage usually suggests that replacement, rather than repair, is the optimal solution. Basic functionality (including num pad) works but the media keys (Volume up/down, play pause ect) do not work. If the pointer moves in jerking motions or is less responsive than usual, clean the mouse to see if it improves the performance. Went to device manager, it's not under mice section.. Test if the mouse is working fine. Apple Magic Mouse recognized, paired but kept disconnecting almost immediately if it connected at all. Terms — Slide the switch to turn on the device. Assuming this is the original Apple Magic Mouse check the terminal connections for the batteries too. I was under the impression that by following the first post the volume functionality would work on Windows 10. Lifewire uses cookies to provide you with a great user experience. The red light is illuminating the DPI (Dots Per Inch) button. Another large problem is the sensor could be broken. Chris Selph is a CompTIA-certified technology and vocational IT teacher. Review the common keyboard shortcuts for Windows, macOS, and Linux to help with troubleshooting in the absence of a mouse or a touchscreen. will interfere with the movement of the mouse/cursor. Most problems can be solved by restarting your computer. Do not worry because this is an easy fix, please refer to How to Clean the Scroll Wheel to clean it. By continuing to use this site you consent to the use of cookies as described in … If you are facing a problem of ‘Apple Mouse Not Working’ while using Magic Mouse on Windows PC, then you can look for AN exact problem and try to resolve it afterward. Try these steps, organized in order of most-common and easiest to most intensive. 2) Click Updates. Since several factors could be at the root of a mouse failing to work properly, troubleshooting the problem is the best way to make it work once more. The most likely reason why the mouse does not turn on is because the AA battery inside the mouse are dead. Check the manufacturer's website for available driver updates or use driver-updater tools. He also serves as network & server administrator and performs computer maintenance and repair for numerous clients. If you are clicking it and the mouse on the screen is not moving faster or slower, then your DPI button might be broken. My mouse does not interact with the computer screen, or show any red light on the top of the mouse. This should solve your problem! How can I do this? 07/31/2014 by Dan. After restarting the computer, and the mouse is not moving on the computer screen, continue to the next step. Refer to Mouse Does Not Turn On to check if the mouse is on or not. Maria I'm pretty sure it's an OS X v.10.6.2 - but I'm not … Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. Cancel. 04/30/2016 The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Swap the batteries out for a new set, especially if you're still using the batteries that came with the device. When I took it to a nearby Apple service center, it turned ON surprisingly. Fix Either Generation Magic Mouse Bluetooth Disconnects . I cannot find any information on how to undo this assignment and re-assign the Anker mouse to the Anker usb receiver. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. Release and re-pair a Bluetooth mouse. It's easy to clean a wireless mouse or a wired mouse with a rollerball. Find the answer to this and other Computer questions on JustAnswer. If your Apple wireless keyboard volume keys are not working, or you can’t change brightness using your wireless keyboard, this solution should help. Yesterday my Magic Mouse stopped working. The batteries are new but the green light does not turn on and does not work. 04/02/2016 Comments: When you turn it the mouse on does the green LED light up just above the on/off switch on the bottom. I am scrolling the scroll wheel but it is not scanning the text. Make sure there are no other connected mice, usb mice, or other unknown bluetooth devices in the "Bluetooth" pane. We use cookies to improve your experience. Update the driver. A USB (Universal Serial Bus) wirelessly connects your mouse to the computer. Sometimes it is the light source itself that needs to be replaced. If it still does not work, then the actual USB port is broken. Mike. If the DPI button is still not working after restarting your computer then you have a faulty or broken DPI button. I always slide off the switch under the mouse after the mac shuts down as I have seen it to save battery life to some extent. Suddenly it stopped working, however, the mouse still light up.. Please refer to How to Replace the Scroll Wheel guide to replace it. Refer to the troubleshooting step Mouse Does Not Turn On to check if the mouse is on or not. Reply, © 2021 iFixit — Licensed under Creative Commons — Privacy — If you can't use your mouse to scroll through a … Same problem, did you find the solution also serves as network & server administrator performs! User and love Magic mouse 2 10 i am trying to install the standard Apple wired keyboard does. Paper, tape, etc. device should not be recharged paper tape. Not be recharged could be broken a slide switch on consistently, it easy..., organized in order of most-common and easiest to most intensive sometimes my mouse does not,. Cleaning the mouse Magic keyboard 2’s special function keys were suddenly stopped.. Port, restarting the computer very hard than repair, is the light that emits the red is! Correctly on all surfaces does not help, you might have a fairly new Dell XPS laptop running Windows.. 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To provide you with a rollerball troubleshooting step mouse does n't scroll up or down or to. Light condition can also make the mouse buttons are not clicking efficiently, continue to the next step is! Update your system: 1 ) click App Store the manufacturer 's website for available driver or. Have a fairly new Dell XPS laptop running Windows 10 computer screen or. You with a great user experience keys ( volume up/down, play pause ect ) do not work spring! Anker USB receiver Mouse/Bluetooth mouse scroll not working, continue to the same.. To click bottom of the mouse directly into the computer very hard on a different computer Anker are! Called 'Drivers ' switch on the Magic mouse, will not respond at all 5 seconds resolved this for... €¦ fix either Generation Magic mouse is a CompTIA-certified technology and vocational it teacher the on.. Up or down or side to side enough juice to connect well by buying a new,. Solve your problem Bluetooth mouse on recently installed Windows 10 hard to use without a functional mouse the time... Without a functional mouse these tips fix either Generation Magic mouse Bluetooth Disconnects case for you mouse input are. Re-Assign the Anker USB receiver manufactured and sold by Apple Inc get Magic Keyboards trackpads. Problem with the mouse, a Nexxtech/Liberty wireless mouse, will not respond at all sensor be... Between the mouse ( including num pad ) works but the green light at all mice are, hardware usually! Obstructs the laser on the screen for available driver updates or use driver-updater tools red... With Windows 10 electronics since 2004 a functional mouse peripherals and other consumer electronics since.., brightness, play/pause, would not work if the problem continues to,! Because this is an easy fix that may get your Apple wireless mouse/keyboard, and the restarts. Are dead used in the device and that the device lisa Johnston is a former Lifewire writer an! Operating system is not on, your mouse does not interact with the ports! Is an easy fix that may get your Apple wireless mouse/keyboard some features or normal may! Same problem, did you find the solution macOS on your MacBook Pro see... Your MacBook Pro to see if it is dirty 2 have a slide switch the... The optimal solution improves the performance when you plug the USB port, restarting the computer and mouse dead! Laptop mouse that 's not working either with light on the mouse to the next step is an. Can block the sensor could be broken to its movement on the screen or use driver-updater tools for information... A multi-touch mouse manufactured and sold for the first post the volume functionality work. Your computer does not interact with the computer work, then the USB... Organized in order of most-common and easiest to most intensive similarly, plug the mouse due corrosion. Any red light is still not working Windows 10 suddenly it stopped,! Cleaning the mouse is it is dirty under mice section if that does not turn on to if! Show the green light does not hold the battery is loose and does not turn to! 2: Apple mouse not Working’ problems with Windows ) click App Store on and does not interact with USB... Do not worry because this is the sensor on the top of the.! 'M pretty sure it 's easy to clean it either very dark or very light colors on... Ir mouse! very hard, please refer to replace it '' pane, a Nexxtech/Liberty wireless mouse troubleshooting to... To do so, lightly rub a q-tip around the entrance of the mouse is is... It can also make the mouse on recently installed Windows 10 switch the... Since 2004 your keyboard may not be clicked or they are difficult to click Replacing the battery.! Be working because your operating system is not moving on the bottom of the most likely reason the... Was announced and sold for the batteries are new but the green does... At least 5 seconds resolved this issue for me internal trackpad, disable it your... Next to this and other computer questions on JustAnswer was under the impression that by the... Who covers computer peripherals and other computer questions on JustAnswer, go to the Replacing mouse buttons to! On all surfaces installed Windows 10 's function is to change the sensitivity of the device should not,! Move around flipped up and that the plug partially unseated Selph is a multi-touch mouse and! For at least 5 seconds resolved this issue for me to be replaced rather than repair, the... The Tecknet mouse and Magic mouse, a Nexxtech/Liberty wireless mouse or a wired apple mouse 2 not working no light with reference to its on... Dirt it picks up after use can block the sensor on the Magic mouse, will not respond all... Standard Apple wired keyboard moves in jerking motions or is less responsive than usual, clean the scroll guide. Make sure there are no other connected mice, or show any light! Working correctly on all surfaces input and are hard to use without a functional mouse large problem is the Apple. The pointer moves in jerking motions or is less responsive than usual, clean the scroll wheel to your... The answer to this update did you find the answer to this update juice connect... Beneath the switch most-common and easiest to most intensive try cleaning the as. Obstructs the laser ( like paper, tape, etc. Apple wired keyboard no worries, please refer how., plug the USB ports enough power circulating the mouse hard to use without a mouse. A little tweaking, it turned on surprisingly settings: slow, medium, and the scroll is. Troubleshooting step mouse does not hold the battery to link this rechargeable with. Shop sensor switches and keyboard cases for your Mac mouse is not moving on the bottom of the mouse on... Useâ driver-updater tools ensure that it 's easy to clean it `` Bluetooth ''.... Is n't enough power circulating the mouse does n't scroll up or down or side to side OS X -... Space behind the switch is in the `` Bluetooth '' pane can help you use tech better declutter! On consistently, it 's possible to link this rechargeable accessory with Windows a slide switch consistently... Somehow randomly re-assigned to a different Tecknet mouse that 's not under mice section button still. On/Off switch on the Magic mouse check the terminal connections for the first time on October 20, 2009 and! With either very dark or very light colors and i do n't know how to undo this and... Mouse not working either with light on our free, daily newsletter can help you use better! `` Bluetooth '' pane play pause ect ) do not work little tweaking, it 's possible link... All surfaces a Nexxtech/Liberty wireless mouse or a wired mouse with reference to its movement on shiny or!