Should be open a case for this, who will ebay side with? Australia Post also tell me it was scanned at the destination mail processing centre. On eBay, under the full policy, it states: "If asked to step in, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer. The seller did'nt want to know and nor did Ebay. From today I will not buy from any seller who uses myHermes. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. There are four, and only four, reasons an item can be marked as delivered, but not received by the buyer. ‎12-02-2017 In my case today I was refreshing the tracking information page on the Aus Post website and saw that the item (sent via express post street mailbox) was just delivered. this is weird. However, we're always ready to step in and help. Well I was at work and there is not Catchman. 10:03 AM. You didn’t receive your package over three days after the maximum estimated delivery date. ‎12-05-2017 If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). So, don't get … Keep working with the seller. In my case the seller dropped the satchel (contents unknown but was supposed to be a boxed iphone 8 plus) in the yellow Australia Post street curb box and it was first scanned at the destination mail processing centre. I was home all day so I know no one else signed for it and that it was not stolen (I … You can find your order's delivery information in your Purchase history. tracking shows item delivered but we have never received the item. I hope Ebay acknowledge this serious issue asap. on The scammer would simply just send an empty satchel to a random address in the neighbourhood and that will satisfy the requirement. Bit confusing as I don't know why the courier would  lie about delivering it, when they didn't. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). Assure the customer you’re on it: “Let me see what I can do to help.” 3. Tracking shows item delivered but never received. ‎12-05-2017 Presumably you paid with Paypal so open a Paypal dispute, ebay may accept delivery to a suburb as proof of delivery but Paypal should not do so. Small time it may be, but it is still an offence, and you never know, the driver in question might be close to the brink on similar complaints. - opens in new window or tab. 6pm came and still no package. Ebay currently regard this as proof of delivery and (as the OP has already found) will automatically reject any claims for undelivered items if the Royal Mail code shows delivery. Australia Post can only tell me it was delivered to some address in a nearby suburb (They don't have record of the exact address the satchel was delivered to). I was so annoyed I canceled my account with. It just doesn't add up. Fortunately, this is … EBAY security personnel please look into this elaborate scam asap. If Track shows my item as successfully delivered, but I have not received it, what should I do? If a payment is funded with a credit card and a chargeback is able to be initiated, the requirements for proof of shipping are usually more strict for the seller to be eligible, and they would generally need to provide proof of the exact shipping address the package is sent to (anecdotally, at least). ebay does tend to handle high-value claims a little more shrewdly, so I would like to think they are unlikely to find in favour of the seller on the basis of a tracking number, delivered status, and postcode, but it may require a phone call to make sure. 01:33 PM, on If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . 10:46 PM After several phone calls etc I gave up as it was a low value item . ‎12-05-2017 I ordered an item and the seller used the GSP which made it worse. https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol... (expand "read our full policy", then expand "When a buyer doesn't receive an item"). If it was posted last week 28th Nov then I should have received last week. We require proof of signature to confirm delivery for items with a total cost of $750 or more.". on 10:49 PM. Counter staff with potential customers building up behind you may react differently. I find 99.9% of the customers that claim they didn’t receive the package, when the tracking says it was delivered, are “fishing” for a free product. ‎12-03-2017 this is a **bleep** company ripping off people in the name of buyer's protection. 07:21 PM, on That means the item was dropped off into a street/curb mailbox. It could have been an empty satchel or satchel with random small item delivered to a any residence and that seems to result in the 'Item delivered' status appearing on the Australia Post tracking system. What can I do about it? tracking shows only the name of suburb not the address. 11:19 AM. I forget now what the percentage is before you get banned. 4 Reasons for an "Item Not Received" Case. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Since I added to this thread there has been 4 new negative feedbacks emerge on the sellers feedback page from buyers who have also purchased new Apple Iphone 8  from this seller. Ebay is a great place to find unusual things but their procedures are **bleep** when things go wrong. This seller should have send such a valuable item more securely. Australia Post Tracking is then updated to say that the item has been delivered. To keep you posted, I explained the situation to Ebay and they started a 'refund' process though I'd still rather just have the card. 11:41 AM The sooner the likes of myHermes the joke of couriers is out of bussiness the better. If so, he would have been forced to refund and claim from the courier himself. The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. 5. Thank you for this information. When I checked with Royal mail it had been signed for by someone else with a non sensical name just a lot of letters . The carrier sent me a copy of the signature and it was not even the right name. This is one of the reasons that sellers get unfair defects which lead to them losing their account. 09:50 PM. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. If you just get an email, check the tracking - in 99 cases out of 100 it shows delivered, usually within 24 hours before the email - then send them this..... Dear buyer, I am so sorry you have not received your package. ‎12-07-2017 Hi, I'm not sure if anyone can help. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. on The package was out for delivery on Sat Nov 18, but then later that day it … 10:29 PM. ‎12-02-2017 Package says delivered but not received it. EBay will not do anything for me, and … Not all addresses get deliveries directly to their doors. . ‎12-03-2017 So it would have been rough justice for him - maybe not immediately, but if his attitude was the same for others it wouldn't take long. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. Item shows delivered, buyer sends me a message a day later saying he never received it. ‎12-07-2017 eBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. They only require proof of sending for the seller to be covered, The buyer can still get a refund but the cost will be down to Paypal, not the seller. Problem is, i checked the status of the package this morning and it said that the item will be delivered between 5pm - 6pm. It was all just a simple question ..... why is there was no option to mark an item as 'delivered' (or 'received'). It was stated up-front that the item was shipped with a tracking number, and that the tracking information established that the item had been delivered. ‎12-02-2017 If the tracking shows it was lodged and delivered and it is not delivered then you need to hassle Aust Post. I've just gone on the Hermes website and tracked it. ‎12-03-2017 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's blatantly obvious the seller is scamming people and he will probably continue to get away with it. on I'm afraid this is true, and you won't get a refund if a tracking number exists. The point is that the signature could have been anyone's and obtained anywhere - the buyer got neither his item nor a refund. on It says it was delivered to this address at a time when I was at work. If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the … This is how things started for me. Obvously things can go wrong but when they do you would think some effort would be made to resolve the situation. The package was showing as signed for so a refund would NOT have been obtained from opening an ebay case. , as unfortunately if you open a case with Ebay as not received you will loose your case , as your Seller will know your parcel has been signed for. The buyer is lying: Believe it or not, this is the most common reason for an item not received claim. 02:02 AM. However, I’m assuming the package will get delivered to him at some point, I think the … I was home and no parcel was delivered nor a 'failed to deliver' card left. Package tracking shows delivered, buyer did not receive. , as unfortunately if you open a case with Ebay as not received you will loose your case , as your Seller will know your parcel has been signed for. on Include the following points: 1. Wrong I know but just had too much on at the time to persue it . ‎12-07-2017 Since I returned I have only bought relatively cheap items. You returned the item but the seller didn’t send you a refund. ‎12-07-2017 Since I printed the label directly from ebay and it provided his address, and shows as delivered… I'm not marking anything as 'delivered' because there is nothing to mark or click on to do this. I had the exact same problem as the OP when I did not receive a parcel although the "tracking" showed it had been delivered. Our building has 24/7 CCTV surveillance and we can prove that none of us received the item. They have protocols in place to deal with compensation claims in these situations. however you ask eBay to step in and help within this time, if you still haven't received … 08:00 AM, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I recently purchased an item from ebay. on Fortunately, this is … Hi, I'm not sure if anyone can help. If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. Negative feedback comments indicate item (iphone8) has not arrived and no tracking information was provided. Recently, I bought a brand new Samsung Galaxy S8 from ebay. What to do if your package shows as delivered but you can't find it. Did you open a INR case. Why would you want to give the seller bad feedback ? If that fails, then go to PayPal - things change often so you may want to get confirmation, but as far as I know the current rules are you can open a PayPal dispute after having opened an eBay request, but you can't open an eBay request if you've opened a PayPal dispute. 14 years positive feedback and stayed away for a year. Go to the PO with all the info you have and even going to Aust Post facebook page and post it in public often gets results. The issue is already taken care of, but I'm wondering if this really was a legit postal delivery error, or an attempted buyer scam. Write a “Etsy Package Was Not Delivered” note and keep it handy. As said it is really an AP or courier company fault and that means the seller has to put in a complaint. If it was only posted last Tuesday it is unlikely to be delivered within 3 days....far more likely to be delivered sometime this week, even if it was express mail. About 2 hours later I received my deliveries, but not the parcel that was showing delivered. ‎12-06-2017 Do you have a link where this is explicitly stated on both Ebay and Paypal webites? I just wish I could talk with someone other than the ebay customer service representatives who don't seem to acknowledge that this is an elaborate scam. Canada Post's policies in this regard suck because the awesome seller won't help at all. tracking shows item delivered but we have never received the item. Buyer claims item not received, tracking shows delivered. In the past I spent hundreds of pounds on expensive electricals, trusting that I would get what I paid for and in all but one case I did. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. on I sold a DVD on august 3rd. I've ordered something which I have not received. I will keep this thread updated on progress of my case. .......................................................................................................... Did you not read the post. If you go down the road of saying "the signature could be anyones" then the whole idea of signing for something to prove delivery would crumble. But when I went to check the status of the package again, it says the item was delivered and signed for by myself. Obviously now for all items a buyer purchases, they can not complete their purchase as delivered/received. - edited Ebay claims, they offer buyer and seller protection but what sort of protection is this? Copyright © 1995-2021 eBay Inc. All Rights Reserved. You will have to try phoning them now , and ask where their Driver left your parcel, and keep Phoning / Emailing until you know where your parcel is. Only with 1 day remaining on the ebay case seller updated dispute case with tracking information. but the problem is that ebay representative are not getting this fact, they are just repeating their written scripts that if the item shows delivered to the suburb that means it has been delivered to the address. EBay gave him a refund, he got the item 10 days later, shipping received confirmation came to me, and he is ignoring my emails. It was posted via UKmail. 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