If the DSL light on your modem flashes steadily, there is a physical or Qwest issue. Cat 5 wire is twisted very tight inside so it carries signal very well. Please follow the steps below to isolate the problem: Please follow the steps below to isolate the problem: Make sure the line from the modem is plugged into the LINE port and goes directly to the wall jack (no filter in-line). Another is to make sure that the wire is a cat 5 wire. If you have PHLO+ or line share ADSL, Verify that there is a clean dial-tone on the phone line that is plugged into your DSL modem. This accurate line quality test can alert you to any potential problems on your ADSL line. UpTime: (not a useful field, usually not populated by Bell) Line Profile Name: Example: al1_d6016-384_u800-256: Last State Change: mm/dd hh:mm:ss (last time the Line Profile was provided) DLM State: All of the figures are measured in decibels (dB). Depending on how many people in your household are streaming video, gaming, or doing virtual learning or work, not to mention all the connected devices that also use up bandwidth continually, you may simply be using up all your speed (bandwidth), resulting in poor performance or … Make sure all devices are plugged into the phone line using DSL filter, including fax machines, satellite receivers, and alarm systems. So they gave us a DSL cable that is like 25 feet long, tho the jack and the modem is only like 4 inches from eachother, so im wondering, would getting a shorter DSL wire help with this? Line Operational Status 613-xxx-xxxx (DSL phone number, may or not be your Bell #) Line Status: In Service (preferred) Out of Service (trouble!) (For example: telephones, fax machines, … If you hear snaps or static when making a phone call, it is likely that the phone company will need to repair your wiring before DSL will work reliably. If your results are significantly higher than this, it could suggest a problem with your line. The DSL parameters on ADSL modem routers can reflect line status from your ISP. Also a line cord carries signal very poor as well. All devices that use the phone line must have filters, other than the modem itself. Like the 100 foot kind you can buy at … The most useful parameters are Line Attenuation, SNR Margin and Rate. 6. Do not put a splitter (Y connector) between the DSL and the telephone jack. A DSL filter is also commonly referred to as a micro-filter and is a small device that helps to reduce the line interference when a landline telephone shares the same line as your DSL Internet connection. A reasonable line test result would show 0% packet loss, latency below 100 milliseconds and jitter below 20 milliseconds. Assuming you are using line-sharing DSL (meaning that your phone and DSL share a line) turn off the DSL modem and listen for audible noise on the line. 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